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LusyChat Affiliate Program FAQs

Frequently asked questions about LusyChat affiliate applications, commissions, tracking, payouts, promotion, and compliance.

Getting Started

1. How do I get started?

Submit the affiliate application form. Our team will review your application and traffic sources. Once approved, you will receive access to your affiliate dashboard, tracking links, commission reporting, and available promotional materials.

2. Who can apply?

Creators, influencers, publishers, media buyers, agencies, affiliate networks, website owners, community operators, and other partners with legitimate traffic may apply. Applicants must be at least 18 years old or meet the legal age requirement in their jurisdiction. All applications are subject to review and approval.

3. Is approval guaranteed?

No. LusyChat may review an applicant's website, content, audience, promotional methods, traffic sources, compliance history, and business information before approving or rejecting an application.

4. What commission model does LusyChat offer?

LusyChat currently operates a PPS (Pay Per Sale) model. Affiliates earn a fixed commission for each qualified sale, with published rates of up to USD 80 depending on the customer's subscription plan, billing cycle, actual amount paid, and applicable program rules.

Commissions & Tracking

5. What counts as a qualified sale?

A qualified sale is a new customer's first eligible paid LusyChat subscription that:

  • Is generated through an approved affiliate tracking link;
  • Is properly attributed before the purchase;
  • Has been successfully paid;
  • Remains valid after the 30-day validation period; and
  • Complies with the Affiliate Program Terms.

A free-trial user who completes their first eligible subscription payment may qualify once the payment is successfully collected and validated.

6. Do renewals, upgrades, or coin purchases generate commission?

Unless otherwise agreed in writing, commission applies only to the customer's first eligible paid subscription. Subscription renewals, later repurchases, plan upgrades, coin purchases, account top-ups, and other in-product purchases do not generate additional commission.

7. How are commissions calculated for discounted orders?

For discounted subscriptions, commission is adjusted in proportion to the eligible amount actually paid:

Commission = Published Commission x (Eligible Amount Paid / Standard Subscription Price)

The eligible amount excludes taxes and separately charged payment, service, or transaction fees. Commission will not exceed the published rate for the applicable plan.

8. What happens if a sale is refunded or charged back?

Refunded, cancelled, charged-back, reversed, duplicated, fraudulent, test, internal, or otherwise invalid transactions are not eligible for commission. If commission has already been recorded or approved, it may be reversed or deducted from the affiliate's current or future balance.

9. Can the same customer generate commission more than once?

No. Unless a separate written agreement applies, one customer may generate commission only for their first qualified paid subscription. Deleting an account, changing an email address, or registering again does not automatically make the same person a new customer.

10. How does attribution work?

Qualified sales are attributed according to the tracking model and attribution window published in the Affiliate Program Terms. The customer must be properly tracked through an approved affiliate link before completing their first eligible paid subscription. One transaction can be attributed to only one affiliate account or commission program.

11. Can an existing registered but unpaid user be attributed?

An existing registered user is not automatically eligible for affiliate attribution. Commission may apply only if the user is validly attributed before their first eligible paid subscription under the applicable tracking rules. Affiliate relationships will not normally be added retroactively after a purchase has occurred.

12. Where can I view clicks, sales, and commissions?

Approved affiliates can view tracked clicks, conversions, pending commissions, approved commissions, and payment status through their affiliate dashboard. Dashboard figures may remain provisional until the applicable validation period has ended.

13. What happens if my records differ from the affiliate dashboard?

The approved tracking system and LusyChat transaction records are the primary basis for attribution and commission calculations. If you believe a material error has occurred, contact us within seven calendar days of the disputed transaction or statement and provide supporting evidence. We will review reasonable disputes in good faith.

14. What happens if a tracking link does not work?

Affiliates should report suspected tracking issues as soon as possible and provide the affected link, campaign details, date, and supporting evidence. LusyChat will investigate reasonable reports. Commission cannot be guaranteed for transactions that cannot be reliably identified, attributed, or verified.

15. How long does commission approval take?

Commissions are subject to a 30-day validation period. During this period, LusyChat may verify payment status, attribution, refunds, chargebacks, duplicate activity, traffic quality, and compliance.

Payments

16. When will I get paid?

Approved commissions are generally processed in monthly payment batches between the 15th and 17th of the applicable payment month. If a scheduled payment date falls on a weekend or public holiday, processing may occur on the next business day.

17. What is the minimum payout amount?

The minimum payout threshold is USD 100. If the approved balance is below USD 100, it will be carried forward until the threshold is reached.

18. What currency are commissions calculated in?

Commissions are denominated and reported in USD. Available payment methods and settlement currencies will be confirmed during payout setup or displayed in the affiliate dashboard. Currency conversion may be handled by the relevant payment provider at its applicable exchange rate.

19. Who is responsible for payment and withdrawal fees?

Unless otherwise required by law or agreed in writing, affiliates are responsible for applicable payment-provider fees, bank fees, intermediary-bank fees, blockchain network fees, currency-conversion fees, withdrawal fees, and recipient-side processing charges. LusyChat is not responsible for deductions made by third-party payment providers or financial institutions.

20. Is identity, business, or payment verification required?

LusyChat may require identity, business, payment-account, beneficial-owner, address, or tax-related verification before approving an account or processing payment. Payment account information should normally match the verified individual or legal entity. Incomplete, inaccurate, expired, or unverifiable information may delay or prevent payment.

21. What happens if my payment information is incorrect?

Affiliates are responsible for providing accurate and up-to-date payment information. Failed or delayed payments caused by incorrect, incomplete, or unverified information may be carried forward to a later payment cycle. Additional third-party processing fees may apply.

22. Are estimated or pending commissions guaranteed?

No. Estimated and pending commissions are provisional. They remain subject to attribution checks, the 30-day validation period, refunds, chargebacks, fraud reviews, and compliance verification. Only approved commissions are eligible for payment.

Traffic, Promotion & Compliance

23. What traffic sources are accepted?

Approved traffic may include:

  • Social media and creator content;
  • Websites, blogs, SEO, and editorial content;
  • Paid media;
  • Email and community traffic;
  • Publishers, agencies, and affiliate networks; and
  • Other disclosed and approved sources.

Affiliates must accurately disclose their traffic sources and obtain approval where required.

24. Do I need to report changes to my traffic sources?

Yes. Affiliates must keep their traffic-source information accurate. LusyChat should be notified before an affiliate introduces materially different traffic sources, websites, advertising accounts, promotional methods, sub-affiliates, or geographic markets that may require additional approval.

25. Can I promote LusyChat on adult-oriented channels?

Adult-oriented traffic may be considered where it is lawful, age-appropriate, consistent with platform policies, and approved by LusyChat. Content involving minors, exploitation, non-consensual material, illegal activity, or other prohibited content is strictly forbidden.

26. What promotional methods are prohibited?

Prohibited methods include, but are not limited to:

  • Bots, fake users, automated traffic, or click farms;
  • Incentivized registrations or purchases without written approval;
  • Cookie stuffing, forced clicks, or hidden redirects;
  • Fraudulent, misleading, or deceptive claims;
  • Spam or unlawful email and SMS campaigns;
  • Self-referrals, duplicate accounts, or controlled purchases;
  • Unauthorized pop-ups, redirects, or software installations;
  • Impersonating LusyChat;
  • Unauthorized brand bidding;
  • Manipulation of tracking or attribution data; and
  • Illegal or age-inappropriate content.
27. Can I purchase through my own affiliate link?

No. Self-referrals, employee purchases, controlled accounts, related-party purchases, test transactions, and transactions primarily intended to generate commission are not eligible.

28. Can I bid on LusyChat brand keywords?

Paid-search bidding on LusyChat, its trademarks, misspellings, product names, domains, or confusingly similar terms requires prior written approval. Affiliates may not impersonate LusyChat or suggest that their advertisements, websites, or social accounts are official.

29. Can coupon, cashback, or deal websites participate?

Coupon, cashback, loyalty, rebate, toolbar, browser-extension, and deal websites require prior written approval. Unauthorized promotions, invented coupon codes, misleading discounts, or interception of another affiliate's attribution are prohibited.

30. Can I use email or SMS marketing?

Email and SMS marketing must comply with applicable privacy, consent, direct-marketing, and anti-spam laws. Affiliates are responsible for obtaining required consent, providing accurate sender information, offering an effective opt-out method, and protecting personal data.

31. Do I need to disclose that I may earn commission?

Yes. Where required by law or platform policy, affiliates must clearly disclose their commercial relationship with LusyChat near the recommendation or affiliate link. Example: "I may earn a commission if you purchase through this link." The disclosure must be clear, easy to notice, and understandable to the audience.

32. Can I work with sub-affiliates?

Sub-affiliate, sub-publisher, and network traffic must be disclosed and may require prior written approval. The primary affiliate remains responsible for the conduct, traffic quality, promotional claims, and compliance of its sub-affiliates.

33. Do you provide promotional materials?

Approved affiliates may receive access to selected banners, landing pages, product assets, text links, and promotional copy, subject to availability and brand guidelines. Materials may not be materially altered or used in a misleading manner without approval.

34. Can I transfer or share my affiliate account?

No. Affiliate accounts, dashboard access, tracking links, payment profiles, and verified identities may not be sold, transferred, rented, or shared without prior written approval from LusyChat.

35. Is the Affiliate Program available in every country?

Participation is available only where permitted by applicable laws, payment-provider requirements, platform policies, and LusyChat compliance rules. Applications, promotions, tracking, or payments may be restricted in certain jurisdictions.

Program Terms & Support

36. Can LusyChat change commission rates or program rules?

LusyChat may update commission rates, eligibility rules, validation procedures, payout arrangements, or other program terms for future activity. Material changes will be communicated through the affiliate dashboard, email, or updated Terms. Approved commissions will not normally be reduced retroactively, except in cases involving refunds, chargebacks, fraud, tracking errors, violations, or invalid transactions.

37. Can an affiliate account be suspended or terminated?

Yes. LusyChat may suspend tracking, withhold payment, reject transactions, or terminate participation where there is suspected fraud, prohibited traffic, legal risk, inaccurate information, material breach, or reputational harm. Pending commissions may be reviewed and may be withheld or cancelled if they are connected to invalid or prohibited activity.

38. Which documents govern the Affiliate Program?

These FAQs provide a general summary only. Participation is governed by the:

  • LusyChat Affiliate Program Terms & Conditions;
  • Privacy Policy;
  • Published commission schedule;
  • Applicable brand and promotion guidelines; and
  • Any separate written agreement between LusyChat and the affiliate.

If these FAQs conflict with the formal Terms, the formal Terms will apply.

39. How can I contact the affiliate team?

For questions about applications, tracking, commissions, payments, compliance, or business partnerships, contact: [email protected]