Content Removal Policy

This Content Removal Policy explains how to request the removal of content from lusychat.ai and how LusyChat handles such requests. It complements our Terms of Use, Content Policy, and DMCA Policy.

1. Who Can Submit a Removal Request

We accept removal requests from:

• Any individual who appears, or believes they appear, in content on the Service without their consent.
• The parent, legal guardian, or authorized representative of any such individual.
• Copyright, trademark, or other intellectual-property rights holders (please use the DMCA Policy where applicable).
• Authorized representatives of trust-and-safety organizations (e.g., NCMEC, IWF, INHOPE, StopNCII.org, Take It Down).
• Law-enforcement authorities and government regulators.

2. What to Include in Your Request

To help us act quickly and accurately, please email contact@business.lusychat.ai with the subject line "Content Removal Request" and provide the following information:

• Your full legal name and contact details, and your relationship to the person depicted (self, parent, guardian, agent).
• The URL(s) and/or content identifier(s) of the material you want removed. Screenshots are helpful but URLs are essential.
• A clear description of why the content should be removed (e.g., "this is a non-consensual depiction of me", "this depicts me when I was under 18", "this depicts my client without consent").
• Where you are the person depicted, a government-issued photo ID for identity verification. We will redact the ID after verification.
• Where you are acting on behalf of someone else, evidence of your authority (e.g., parental relationship, power of attorney, court order).
• The following sworn statement: "I have a good-faith belief that the content identified above was created or uploaded without the consent of the person depicted (or otherwise violates the rights of the person depicted), and the information in this notice is accurate to the best of my knowledge. I understand that knowingly making a false statement may give rise to civil and criminal liability."
• Your physical or electronic signature.

3. Priority Categories — Expedited Handling

The following categories are treated as the highest priority and we aim to remove or restrict access within 24 hours of receiving sufficient information:

• Any text or voice content sexualizing a minor or that may constitute child sexual abuse material (CSAM).
• Non-consensual sexual or intimate depiction of an identifiable real person — including a character configured to impersonate, name, or describe a real person, or a chat transcript that does so.
• Doxxing, threats of violence, and incitement to harm directed at an identifiable person.
• Content describing or referencing a victim of human trafficking, kidnapping, or modern slavery.

For these categories you do not need to submit an ID for the content to be removed; we will act on the basis of a credible report and ask for verification only if needed to prevent malicious removal requests.

4. How We Handle Your Request

• Acknowledgement. We acknowledge receipt of your request within two (2) business days.
• Triage. We classify the request by category (priority vs standard) and assign it to our Trust & Safety team.
• Interim measures. Where the content appears to fall into a Priority Category we restrict access pending review.
• Verification. We may contact you for clarification or additional evidence (e.g., ID for self-removals). All sensitive verification artefacts are stored on encrypted systems and deleted promptly after the request is closed.
• Action. If we determine the request is valid we remove the content, ban the uploader where appropriate, add the relevant prompts and faces to our blocklist, and contribute hashes of intimate imagery to industry hash-sharing programs to help prevent re-upload.
• Standard SLA. Priority categories: target action within 24 hours. Standard categories: target action within 7 calendar days. Complex cases (e.g., disputes about consent or identity) may take longer; we will keep you informed.

5. Cooperation with Trusted Programs

We cooperate with internationally recognized trusted-flagger and hash-sharing programs, including but not limited to NCMEC CyberTipline, NCMEC Take It Down, StopNCII.org, IWF, INHOPE, and the EU "Trusted Flagger" framework under the Digital Services Act. We accept hash lists from these programs and use them to proactively prevent re-upload of known harmful material.

6. Counter-Notice and Appeals

Users whose character configuration, chat content, or other input has been removed or restricted may submit a written counter-notice to contact@business.lusychat.ai explaining why the removal was incorrect. Counter-notices must include the user's name, a statement of the basis for restoration, evidence of consent or rights where applicable, and a signature. We will share the counter-notice with the original requester. Where the original requester is the depicted or referenced person and the content is alleged to impersonate them without consent, we will not restore the content unless the counter-notice provides clear, verifiable evidence of consent.

7. Repeat and Malicious Requests

We track removal requests and counter-notices. Users who knowingly submit false or malicious requests may be banned, and we may report misuse to law enforcement. We will not retaliate against good-faith reporters.

8. Records

We retain summary records of removal requests and the actions taken for at least 24 months for audit, dispute, and compliance purposes. We do not retain ID images or sensitive verification artefacts beyond the period needed to complete the request.

9. Contact

Email: contact@business.lusychat.ai (subject: "Content Removal Request"). Postal: LusyChat, Attn: Trust & Safety, Villa Malitah, The Village, Triq Il-Mediterran, San Giljan STJ 1870, Malta.